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Q: I live in an apartment community, can you clean my home without having a key?
Many of our clients live in a community with an office at the entrance. When we have a scheduled time to come clean your house, we simply have you call your office and let them know the day and time we will be there. When we arrive on site, we will show our ID badge to have the staff let us in the residence, and when we are finished, we have the staff lock the door behind us.
Q: How long does it take to clean my home?
In most cases we are able to be in and out of your residence with-in 1-2 hours. This is very typical with a two bedroom residence and our crew of 3.
Q: How can I trust your company not to steal anything?
All of our workers are uniformed and have had a background check ran on each of them. We are also insure each of our workers against any breakage that might happen in your home. Our staff is trained to be extremely careful while in your residence.
On top of what is stated above, we have our system finely tuned. We have one member of our staff for one of the following areas: Duster (bedrooms, living rooms, hallways), Bathroom, and Kitchen. This cuts down on theft because we are able to track who goes where in the home. If anything were to come up missing we would be able to easily track who was working that part of the house and speak with our staff about if they saw that item.
This is one of the most frequent asked questions, so here are a few more details about how our services is standing above other cleaning companies.
ECS assigns each cleaner a specific job per property. This places each staff member in a specific area of the home and allows ECS to track who is cleaning what area. If something becomes missing or damaged, it becomes very easy for us to speak with the staff member that was cleaning in that specific area. This creates additional checks and balances in regards to safeguarding our customers properties. In cases such as theft, damage and or any dishonest behavior our management team can easily narrow down who should be questioned.
Q: If I have a home, do I have to be there when the cleaners come?
No. You are welcome to be there when we clean and we can accommodate your schedule. If you would rather set up alternative means for us to receive a key and clean while you are away, we are more than happy to do this as well.
Q: How often should my house really be cleaned?
Most people request every two weeks but in reality the frequency should be determined by the customers cleaning needs and budget. We can accommodate any scheduling need and we price out each room in order to give our customers the ability to fit the cleaning into their price range and budget. This allows each client the ability to create a unique cleaning routine that fits their needs. ECS is very detailed when cleaning and after your initial clean you will need time to access how quickly your home needs another cleaning. When you determine that you may need another cleaning, please allow a 2 day notice before our staff will be able to make it back out to your location.
Q: Will your company send the same people to clean my home?
Yes! We pride ourselves to retain our cleaning staff. In this industry there is a lot of turnover. We have cut this out by setting up our inside reality so that our staff will receive certain compensation for staying on our team for a certain time or doing certain jobs.
In many cases our clients will refer to their set cleaners as their own “crew”. They get used to knowing exactly how their home will be cleaned, and love trusting this staff to work for them.
Q: Do your cleaners speak English? Will they understand me?
Our lead cleaner that will be in your home will be able to speak English and able to understand any directions that you give them. We guarantee this every time! We would never want you to feel uncomfortable with the staff that you have come clean your home, so we assure you that your cleaning crew will speak English.
Q: How do they know what to clean?
There is a 100 point check list that we go through before a cleaner even steps into your house. This ensures that the cleaners that visit your home know exactly where and what to clean before they ever step foot in your home.
Q: If something goes wrong, how do you handle complaints?
If there is ever a problem you will be given the personal cell phone to one or all of the senior executive staff members. You are free to call or email any one of them to share this information openly to us, so that we may work with our staff to correct that problem into the future.
You can pay via phone with your CC#, or you can choose to have a CC# on file with us which will be ran at the end of the day. You may also pay by check or cash (but please keep in mind, our cleaners do not carry any cash on them, so you will need to have exact change). In some cases we will also bill you at the end of the month. If you would like our service to bill you at the month end, you will need to contact our office to request this type of payment.
Q: Will you clean my home if I have a dog?
Yes 95% of our residential customer base has pets and our staff is accustom to having pets during our cleaning. Upon your initial estimate our rep will access if your pet is friendly a simple meet and greet is all that is necessary. If we feel that the pet may be threat we will advise for your pet to be kenneled. In our experience we have only had to request a pet to be kenneled twice in 8 years.
Q: What happens when something breaks in my home?
It’s a sad truth that accidents are prone to occur while cleaning. What’s sadder is most cleaners will evade or conceal damaged items from their customers. At ECS we are fully insured but more importantly we go to additional measures to avoid these occurrences. First is our training our staff go through continual training in how to avoid accidents, spot areas where there are more likeliness of a accident. We also have a no liability policy with our staff this basically is a promise made by management to our cleaners that in th event an item is damaged on property we will hold no employee liable if they report the incident and partake in our ongoing training. This releases our cleaners from the anxiety and fear brought about from believing that they will have to pay for the loss by paying or losing their job. What we want customers to know is that we try to avoid accidents but cant guarantee them from not happening but what we can is guarantee that we are upfront and take responsibility for any damage causes by our Staff.