New Policies for 2016
Dear Valued Customer
As New Year is approaching, I want to take this as an opportunity to extend my heartfelt greetings for the season and appreciate you all for your business in 2015. Last year has been a great year as far as achieving our targets and our company would not have been this successful had it not been for the support that we have been provided with by our most prime assets – our customers. I thank one and all for your support. I would like to announce a few new policies we will be adding for 2016.
24 Hour Appointment Cancellation Policy
ECS has a 24-hour cancellation / rescheduling policy. If you miss your appointment, cancel or change your appointment with less than 24 hours’ notice, or cancelling after 5pm prior to your service date or after Friday 5pm you will be charged $25. This policy is in place out of respect for our customers. Cancellations with less than 24 hours’ notice are difficult to fill and causes us to have to reschedule other customers ETA’s. Short notice cancellations also prevent someone else from being able to schedule into that time slot. This causes a domino effect that affects many aspects of my business.
ECS is going paperless for 2016
In 2016 we are going paperless so you will notice that your receipts will not be left at your property. I realize some customers do not care whether they have one or not. But for those who do want a receipt we can send you an email receipt day after your service is rendered. Please contact us at Email to request a regular email receipt after each service. Thank you for your help this will help keep our office costs down while participating in green living.
2016 Referral program As you know, I take a tremendous amount of pride in the level of service and commitment I give to each and every one of my customers. I have developed many close relationships over the years and I truly appreciate your repeated business. Over the years I have witnessed customers that out of their own kindness and thoughtfulness refer my information to others without any incentive than to pass the word about what I try to provide to customers. I have in the past informally provided a credit, discounts or free add on services to these customers that have brought it to my attention. But as 2016 begins I would like to make an official policy for all customers that do refer us to a friend. Starting in 2016 I will provide a 15% discount on your cleaning for any refer that uses our service. Please let your future referral to mention your account and they will also get a 5% discount on their initial cleaning.
For all returning customers that do not receive at least a monthly cleaning please note that when your cleaning hasn’t been booked for over a month the conditions will sometimes warrant us to stay longer at your property than we would if you had a regular minimum monthly cleaning routine. Now many customers will maintain their properties in between our visits and this is why we don’t have a standard rate increase that we apply across the board. But what we will do is send a manager to survey the property to see if we have to at all add on a charge to get the property back to a clean state. This will be a case per case basis and in the majority of the time a charge is not necessary. If we do charge an additional fee it is based on that current conditions and will only reflect the added labor costs, we have for that particular cleaning. This rate can be as low as $1 to as high as double the charge of cleaning. Please note we have yet to find a property we had to charge double. In most cases the charge is within $35. We will contact you in regards to the additional charge once we survey the property which we can do prior to your cleaning or on the day of your service.
I thank you for your understanding and cooperation and pledge my continual commitment to providing you with an exceptional service. I will do my best to keep my service standards high in 2016. My best wishes to you and your families for a safe and a very happy new year.